Shipping policy

Delivery Insurance Policy 

*Orders generally ship in 7-15 business days, however on rare occurence, delays in shipping, tracking info updating, and factory issues may cause shipping to be heavily delayed (20-30 business days). 

**1. Introduction**

We are committed to providing you with an outstanding shopping experience, and we want to ensure that your orders reach you safely and in excellent condition. To provide added peace of mind, we offer a Delivery Insurance Policy that covers certain delivery-related issues. 

Please take a moment to review the terms and conditions of our Delivery Insurance Policy outlined below.

**2. Coverage**

 Our Delivery Insurance Policy covers the following situations:

 - **Damage During Transit:** If your purchased item(s) arrive damaged due to mishandling during transit, we will replace the damaged item at no additional cost to you.

 - **Non-Delivery:** In the event that your purchased item(s) are not delivered to the correct shipping address or are lost during transit through no fault of your own, we will either replace the item(s) or provide a refund, based on your preference.

 **3. Eligibility**

 To be eligible for coverage under our Delivery Insurance Policy, you must meet the following conditions:

 - You must have purchased the optional delivery insurance during the checkout process.

 - The issue must be reported to us within 30 days of the estimated delivery date or within 20 days of discovering the issue, whichever comes first.

- You must provide necessary documentation and evidence of the issue, such as clear photographs of damaged items or relevant shipping information.

**4. Claims Process**

To initiate a claim under our Delivery Insurance Policy, please follow these steps: 

- Submit a request through our website with detailed information. This link also provides the option to upload a photo if the product is damaged.

- We will review your claim and may request additional documentation to support your case.

- Once your claim is approved, we will promptly process a replacement shipment of the same value.

**5. Exclusions** 

Our Delivery Insurance Policy does not cover the following: 

- Issues arising from incorrect or incomplete shipping information provided by the customer during the order placement.

- Damage or issues that occur after the order has been successfully delivered to the correct shipping address.

- Loss or damage due to reasons beyond our control, such as natural disasters, acts of theft or vandalism, or any actions taken by the shipping carrier.

**6. Conclusion**

We are dedicated to delivering quality products to your doorstep and ensuring a smooth shopping experience. Our Delivery Insurance Policy is designed to offer protection and assurance in case of unforeseen issues during the delivery process.

If you have any questions or require further clarification about our Delivery Insurance Policy, please don't hesitate to reach out to our customer support team. 

Thank you for choosing us, and we look forward to serving you.